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Kansas Home Care & Hospice Association

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Improving HH CAHPS Scores & Patient Experiences!

  • Wednesday, May 11, 2016
  • 2:00 PM - 3:30 PM
  • Webinar


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The Kansas Home Care Association is pleased to bring you this educational program through an agreement with the Association for Home & Hospice Care of North Carolina…

Improving HH CAHPS Scores & Patient Experiences!

Webinar – Wednesday, May 11, 2016

2:00 to 3:30 p.m. CST

We all know that the "Home Health Care CAHPS Survey" or "HHCAHPS" is designed to measure the experiences of people receiving home health care from Medicare-certified home health agencies. Survey responses impact your STAR ratings, the perception of your agency by consumers and referral sources – and, if you are in Value Based Purchasing State, the results will impact your Medicare reimbursement as part of your Total Performance Scores. A recent article highlighted the discrepancies between the CMS data used in the STAR ratings and the data from the patient experiences with their home health care! It’s time to understand what your agency needs to do to obtain the very best CAHPS scores possible and build that solid reputation of quality and care! 


Teresa Northcutt, BSN RN COS-C HCS-D, AHIMA Approved ICD-10-CM Trainer Senior Consultant, CoDR Quality Manager, Selman-Holman & Associates LLC, Denton TX

Teresa joins Selman-Holman & Associates from Primaris, the Quality Improvement Organization for Missouri.  She has presented on-site training for home health agency clinical staff on OASIS assessment and coding, focusing on customized clinical education programs and the practical application of guidelines by field staff.  In addition, she has provided educational programs on agency communications and processes, quality outcome improvement, and care transitions for regional and state conferences. Certified in OASIS competency (COS-C), Homecare Coding Specialist-Diagnosis (HCS-D), and as an AHIMA Approved ICD-10-CM Trainer, Teresa brings comprehensive and contemporary knowledge of home care, hospice and quality improvement methods.  Teresa has had experience as Clinical Services and QI/Education manager with home health agencies (independent, hospital-based, and county health dept.), and as a hospital resource nurse, patient educator, and quality improvement facilitator.  She received her BSN from St. Louis University. Selman-Holman & Associates, LLC, is a full service consulting firm that specializes in assisting home health care agencies and hospices maximize their potential while keeping on top of current regulations and developments in the home health industry.

Convenience:  Enjoy the convenience and cost-efficiency of a webinar – watch the speaker’s slide presentation on the internet while listening by telephone or through your computer’s microphone and speakers (VoIP).  There is no limit to the number of attendees from your agency who may participate at your site using one phone line and a computer with internet access. 

Confirmation: Prior to the webinar, a GoToWebinar link will be e-mailed to you.  You will need to register through this link to attend the webinar. You will be sent a confirmation which will include a join link to access the webinar, a dial-in number and an access code to listen in via telephone. You will also be sent any pertinent handouts if available, and the sign-in sheet, and evaluation.

Registration Fee: Registration fees are based on one phone/webinar connection; multiple site participation for your agency will require a separate registration fee for each connection. Please note: if your agency has sent in 1 registration but 3 people from your agency register through the GTW link, your agency will be invoiced for the additional 2 registrations. 

KHCA Members:  
  • $149 live webinar connection
  • $298 live webinar connection
All registrants will be sent the recording link following the presentation and it will be available for 30 days following the webinar.

Phone: (785) 478-3640 | Email:

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